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Refund Policy

A legal disclaimer

  • PeptideAustralia.com is committed to providing top-quality peptides and nutraceuticals. Our stringent quality control ensures the highest standards. However, we do not accept returns due to the sensitive nature of our products.

  • For any issues with your order, such as incorrect, missing or damaged items, contact us via LIVE CHAT, our customer service manager, Pauline, will promptly assist you.

  • To cancel an order, start a LIVE CHAT before it has been shipped. Do not email, it is checked once daily. 

  • Cancellations via email will only be honoured if commenced 48 hrs in advance. 

  • Cancellations are not possible post-shipping.

  • Examine your order on arrival.

  • For defective or wrong items, contact us immediately for rectification.

  • Refunds will be notified and processed within ten business days upon approval.

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